In this article, you will learn what you need your file number for.
When we contact you by email or by mail, we always provide you with a file number. We manage your outstanding claims under this file number.
To assist you as quickly as possible, please always have your file number ready.
If you have questions about an email or letter from us, always provide your file number. This way, we can quickly access your case and answer your question.
For your payments (transfers) to us, you should also always include your file number in the payment reference so that we can immediately assign your payment to your file.
Note: Your customer number or membership number from your studio is not your file number. Where to find your file number can be found HERE.