Resolution of matters and misunderstandings

Letter received

• Why am I receiving letters / emails / SMS from Finion Capital?
• Why am I receiving letters even though my contract is paused?
• Why am I receiving letters even though I have canceled?
• What is the letter I received about?

Payment information for outstanding balances

• I paid too much, what should I do?
• What do I need a file number for?
• Where can I find my reference number?
• Can I specify multiple reference numbers in a single bank transfer?
• Provision of the Payment Portal (Customer Portal) Link
• Can I also pay by direct debit?

See all 7 articles

Status of my payment

• Tracking Your Bank Transfer
• Why hasn't my transfer arrived?

Confusion or misidentification of companies

• Who is Finion Capital and what is the confusion with Finion FairPay?

Account information updates

• How can I change my bank details for the re-collection of an existing returned direct debit?
• Can I transfer to Finion Capital from an account other than the one registered in the contract?
• How can I make an account change?