In this article, you will learn about the reasons why a direct debit can fail.
1. Insufficient Account Balance
A common reason is that the linked account does not have sufficient funds at the time of the debit. Please ensure that there is enough money in the account corresponding to the debit so that outstanding fees can be collected.
If you are unsure how many fees are outstanding or will be collected, you can check this in our Payment Portal (Customer Portal). To view the portal in English, simply switch from DE to EN in the top right-hand corner.
2. Account Change
Another reason could be that the change of your account details overlapped with the collection of outstanding claims.
Please keep in mind that a collection of fees is transmitted to the bank 3 business days before the collection date, and your studio also needs time to update a new bank account in the system.
3. Invalid SEPA Mandate
If the SEPA mandate you have provided to the studio is no longer valid or not yet valid, we cannot debit fees from your account. In this case, no debit will take place.
4. No Direct Debit Authorization
In the event that the direct debit authorization was revoked from us or your studio in the past, no debit will take place via direct debit.
You can provide a new direct debit authorization to your studio at any time, and we must be informed about it.
5. SEPA Transactions Not Possible
It may be that your IBAN is not suitable for SEPA transactions; in that case, you must provide your studio with a bank account that participates in the SEPA direct debit scheme.