Payments and dunning notice

Payments

• FINION CAPITAL at a Glance
• PAY ONLINE NOW
• Where can I find an invoice or statement of account?
• How is your payment processed with us?
• Has my payment been received?
• How to Check Payment Receipt

Unsuccessful payment

• Retry of Payment Collection After Failed Debit
• Common Reasons for Failed Direct Debits
• Why did the direct debit not work?
• How do I recognize a returned direct debit on my account?

Dunning fees

• Breakdown of a Statement of Claims
• Breakdown of Late Fees and Interest
• What are the reasons for different amounts in the reminders?
• Understanding Reminder Fees and Payment Deadlines
• Why do I have to pay reminder fees even though I transferred the money directly?

Payment processing

• Outstanding Membership Fee Has Already Been Paid, but I Received a Letter
• Delays in Payment Processing
• Why am I receiving reminders even after I have paid?
• Payment Already Made at the Studio
• Procedure for Already Settled Claims

Problems with direct debits / payments

• How can I reauthorize a direct debit authorization (SEPA direct debit mandate)?
• I mistakenly made a transfer to your account at Finion Capital.
• I have revoked my SEPA direct debit mandate, why are payments still being debited?
• I did not provide a reference number with the payment
• Account Closed
• Procedure for Account Coverage Issues

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Due dates

• Why can I no longer change the collection date?
• How can I change the debit date in the payment portal (customer portal)?
• The Due Date Was Incorrect
• How can I change the withdrawal date for my direct debits?
• When can I expect a debit?