In this article, we explain why outstanding payments can occur despite having sufficient funds in the account.
If multiple returned direct debits have occurred that have not yet been settled with us, future amounts will no longer be automatically debited from your account.
Only when the returned direct debits have been fully settled will the automatic debit of contributions from your account resume.
Even if an account is funded, problems with the debit can occur.
If your account was sufficiently funded on the debit day and a returned direct debit still occurred, please contact your bank and inquire about the reasons for the failed debit.
We are also happy to provide you with information about the return as best as we can, but we do not always receive all complete information from your bank.
Common reasons for returned direct debits are:
- SEPA mandate in the studio is no longer valid or not yet valid
- Account closed
- IBAN not authorized for SEPA direct debit
- Direct debit authorization was revoked in the past and has not been renewed since