In this article, you will learn more about letters you receive from us.
You will receive a letter from us whenever one or more debits from your account could not be successfully processed and there are outstanding claims.
In these cases, you will receive a letter from us requesting payment of the total outstanding amount.
You can check the status of your outstanding claim at any time in our Payment Portal (Customer Portal). To view the portal in English, simply switch from DE to EN in the top right-hand corner.