In this article you will learn: Whether you should contact your gym or Finion Capital GmbH regarding your fitness studio membership.
Table of Contents
Concerns for the fitness studio
If you have questions about your contract or want to change personal data, please contact your fitness studio directly. Your studio is responsible for the following topics:
- Change of your personal data (e.g., address, bank details, last name)
- Cancellations of your membership
- Freeze periods or pause arrangements
- Questions about your tariff or fees
- Information on when your fees are debited or if a change of the debit date is possible
- General contract questions
Please note that Finion Capital GmbH has no access to your contract data or customer account. Your studio can assist you quickly and directly in these cases.
Concerns for Finion Capital GmbH
If it concerns an outstanding claim and you have received a letter, an email, or SMS from us, then we are the right contact. We take care of handling financial matters and can provide you with the necessary information.
Contact options
How you can reach Finion Capital GmbH can be found in this article.