In this article, you will learn more about our payment processing and how it can happen that you receive a reminder after you have paid.
Sometimes it can happen that you have already paid your outstanding claims and still receive a payment request for exactly this amount.
There can be various reasons for this:
- Payment outside the specified deadline:
Did you pay attention to the specified payment deadline? If a payment is not received on time, it can happen that you receive another payment request from us. Please note that processing a bank transfer can take several working days. Only after receiving your payment can we post your payment. Until then, the claim is considered outstanding.
- Delay in posting the payment:
Under certain conditions, there can be delays in posting payments. Examples include bank transfers instead of online banking transfers or the absence of the correct payment reference (file number).
- Incorrect posting:
It can happen that the allocation of a payment could not be made. The reason for this can be an incorrect payment reference (missing/wrong file number). In this case, you will continue to receive payment requests from us. You can send us a payment receipt via the digital assistant at the bottom right of this page.