This article provides more information about delays in payment processing.
When you make a payment, that is, settle an amount with us via bank transfer, this payment needs to be further processed by us. There can be delays for various reasons.
For example, this can result in the paid amount still being shown as "open" in the payment portal (customer portal) or your payment overlapping with the sending of a payment request.
There are several reasons for delays in payment processing:
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Bank processing times:
It may happen that banks require varying amounts of time to process transactions. Especially international transfers take more time, as do transfers made on weekends or holidays.
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Missing or incorrect information:
Incomplete or incorrect payment information can lead to delays because the payment processing needs to be corrected or tracked.
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Holidays and weekends:
Bank holidays and weekends can cause delays as many banks and payment service providers do not process transfers on these days.